MumStore Returns Policy:

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of mumstore.co.uk is that all information on the website should be as accurate and up to date as possible. However, mumstore.co.uk cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual. The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order. For VAT purposes vat registration number is 924 6962 93 relating the business carried out under the trading title of MumStore Ltd at the address stated at the bottom of the page. In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges). On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 days in this case please e-mail the relevant order details or contact us by other means and we will process the order once payment has been received at the address listed at the bottom of the page. All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland(BT), Isle of Man(IM), Scottish Highlands and Orkney Isles(PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles(HS, ZE) will incur additional charges (e-mail us for a quotation) and may also experience delivery delays. AM/PM and Saturday deliveries are optional and will also incur additional charges. These can be obtained upon application. Delivery of products (stock items) will normally be made within 3-5 working days from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods. As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery. It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery. It is your responsibility to notify us of any in-correct goods supplied within 7 days from delivery. We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date. If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account. All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 6 months. This guarantee specifically excludes faults caused by accident, neglect, misuse and incorrect assembly. Accidental damage and damage caused by misuse is not covered by this guarantee and a charge will be made for repair. In addition routine maintenance (cleaning and lubrication), wear and tear, cosmetic damage and limited life consumables are not covered. If a product displays a manufacturing fault within the guarantee period we will repair (or arrange a repair) or send spare parts to you free of charge. If you have damaged any of your nursery items you may be able to make a claim against your household contents insurance. This does not affect any statutory rights that you may have.

No Fault Returns
You are entitled to withdraw from this contract within 7 days from delivery of the goods for a full credit or refund less any applicable delivery charges incured by ourselves. The goods must be unused and ‘as new’ in their original box and packaging including all manuals and accessories. You must return the goods to us within 7 working days from the day after the date of delivery at your own cost and risk. Goods received back ‘as new’ but incomplete with missing components and accessories – the cost of the accessories will be charged to you. Goods received back in any condition other than ‘as new’ will be returned back to you with a charge made for the return carriage.


Faulty Returns
In such instances please contact us within 7 days from the delivery date. You must then return the faulty item directly yourself. Upon receipt of the goods we will inspect them and once confirmation of the fault is gained you will be offered the following options:

1. A replacement – this item will be shipped to you at our own expense.
2. A repair – the repaired item will be shipped to you at our own expense. Please note that once repaired the product is no longer eligible for replacement.
3. A full refund – provided the item has been verified faulty and unused and is complete with all accessories in its original box and packaging.

If the product is not deemed to be faulty then you will be offered the following options:

1. Return of the goods – the cost of delivery charged to you.
2. Refund – the invoice cost less any applicable delivery charges provided the product is ‘as new’ and complete with all accessories in its original box and packaging. If the condition of the product or the packaging is poor then we reserve the right to impose a charge to cover re-packaging costs. Missing accessories will also be charged to you.

The manufacturers guarantee will apply to all items reported to be faulty after 7 days from delivery. This returns policy does not affect your legal rights.